Haines focuses on life cycle services

ABB has appointed Chris Haines, 37, as Life Cycle Services Manager, Robotics, Automotive and Manufacturing Industries.

ABB has appointed Chris Haines, 37, as Life Cycle Services Manager, Robotics, Automotive and Manufacturing Industries.

Moving from his previous position as a Global Account Manager at ABB, Haines' responsibility will be to oversee the Life Cycle Services team.

This new role reflects ABB's commitment to providing service solutions to operate, maintain and optimise its customers' plants thereby ensuring long-term high performance.

Haines comments: "Life cycle services is a term which reflects the unique breadth of services ABB has to offer and matches the needs of the customer today.

At a time when capital spend is low customers are looking for ways to get more out of the assets that they already have.

Life cycle services is set up to deliver just that, typically giving a much quicker payback than investing wholly in new kit".

"There are two elements to life cycle services - one is offering the traditional product-related services such as technical support, training and field service, and the other is a much more holistic offering which includes benchmarking and plant and asset optimisation.

In practice this means that we can offer customers services for optimising their control systems or specific product lines right through to full management of plant assets".

Working predominantly in the automotive and manufacturing industries, Haines believes that while all companies are looking for optimisation, SMEs currently have the greater need of outside help.

He explains: "Typically, large corporations have access to a significant resource pool in order to implement such schemes, whereas SMEs often know what they need to do but they just need a trusted partner to make it happen.

This is where our life cycle services can help".

Haines and his life cycle services team will be working proactively to assess customers' service strategies and operations challenges and look for cost-effective ways to enable them to become more productive and profitable.

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