Product category:
Vision and Colour Sensors
News Release from: Cognex UK
Edited by the Engineeringtalk Editorial
Team on 08 May 2000
Online support centre for vision sensor
Cognex has unveiled an internet-based Support and Learning Center that provides users of In-Sight - Cognex's new powerful, low-cost vision sensor - with immediate, 24-hour access.
Cognex, the supplier of machine vision systems, has unveiled a new internet-based Support and Learning Centre that provides users of In-Sight - Cognex's new powerful, low-cost vision sensor - with immediate, 24-hour access to a wide range of learning and technical support resources Aimed at guiding customers through all aspects of using In-Sight, the Centre features computer-based tutorials that take users step-by-step through the process of building vision applications using sample job templates
This article was originally published on Engineeringtalk on 12 Mar 2001 at 8.00am (UK)
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Cognex has introduced Display Inspect - a machine vision software and hardware package for inspecting displays, keypads, and enclosures on LCD and LED display-based products.
A number of online courses are also offered that give users access to In-Sight training right from their desktop.
Courses include both streaming video as well as instructor-led online training courses powered by leading-edge distance learning software.
A variety of topics are covered, ranging from Getting Started to Lighting and Optics techniques.
The Centre also offers a variety of technical support resources including a searchable knowledge database of frequently asked questions, a case submission form for submitting specific questions to Cognex's Technical Support Team, a file transfer area for uploading and downloading files, and a hardware troubleshooting guide.
"One of the primary goals in developing our new In-Sight vision sensor was to make it as easy as possible for our customers to get their vision applications up and running," said Justin Testa, senior vice president of marketing for Cognex.
"By providing access to a full menu of online support services, we're enabling customers to get the most out of their machine vision investment in the most efficient and convenient way possible." The Online Support Centre can be accessed by In-Sight customers 24 hours a day, seven days a week, at http://www.cognex.com/support/insight. Request free introductory details about products from Cognex UK ...
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