Product category:
3D CAD software
News Release from: CoCreate Software | Subject: OneSpace.net
Edited by the Engineeringtalk Editorial
Team on 02 April 2004
Product development tool finds novel
support role
Concurrent Systems has adopted CoCreate's OneSpace.net as a tool for providing online support to its customers.
Concurrent Systems has adopted CoCreate's OneSpace.net as a tool for providing online support to its customers Concurrent Systems is one of the UK's leading specialists in product data management and product development solutions, providing development, sales, support and implementation services for a wide range of users and CAD systems
This article was originally published on Engineeringtalk on 15 Jul 2003 at 8.00am (UK)
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OneSpace.net was created as a communications tool for product development teams.
"We're continually delighted by creative ways our customers are finding to use OneSpace.net", said Bill Gascoigne, CEO CoCreate.
Concurrent Systems uses OneSpace.net to help understand customer issues and provide solutions.
"OneSpace.net allows us to connect directly to the customer's desktop", said Joe McBurnie, Managing Director at Concurrent Systems.
"We can visualise the customer's problem without the need to reproduce the problem on our own hardware.
We solve problems much faster and customers are impressed by our state-of-the-art technology and handling of their problems".
Concurrent Systems plans to make this OneSpace.net facility available to all supported customers.
Customers can then use OneSpace.net's meeting centre to see which Concurrent Systems support engineers are available online and request real-time support.
Customer satisfaction played a large role in Concurrent Systems' decision to use OneSpace.net in customer support.
"For a relatively low cost, we have a customer relations tool that makes us stand out from other service providers", said McBurnie.
"We can cross company firewalls, communicate securely, automate meetings, and create reports, among other things".
Although OneSpace.net is available as a hosted service that users can rent month to month, Concurrent Systems hosts OneSpace.net on its own server and plans to use the software with all its supported customers.
Concurrent Systems cited OneSpace.net's easy installation, mid-range prices, and high-end capabilities as features which helped the company choose the product for customer support.
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