Alarm hierarchy cuts down on nuisance
A
Control-See Software Solutions product story
Edited by the Engineeringtalk editorial team
Jun 6, 2006
U.C.ME-OPC software version 6.0 offers alarm notification using escalation procedures using SMS technology.
U.C.ME-OPC software version 6.0 offers alarm notification using escalation procedures using SMS technology.
Instead of sending the alarm message to all recipients, U.C.ME-OPC enables automation administrators to notify the recipients in a predefined escalation procedure.
For example: send the alarm SMS to the technician, if the alarm is not acknowledged by the technician within 5 minutes, send the alarm SMS to the maintenance manager, if the alarm is not acknowledged within additional 5 minutes, send the alarm to the plant manager.
Using the product's bidirectional SMS communication, recipients may acknowledge alarms using a simple SMS sent from their cellphones back to U.C.ME-OPC.
This acknowledgement will terminate the alarm notification process.
The benefits are: upper management is involved just in cases where technicians did not respond; recipients receive fewer alarms and thus are more responsive and tolerant when they finally receive alarm messages; and less notification may reduce communication costs (when payment is per number of messages sent to the recipients).
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