Service support replaces displays in record time

A GDS - Global Display Solutions product story

Edited by the Engineeringtalk editorial team Sep 15, 2003

Global Display Solutions has set up an advanced exchange service support system for ATM customers.

Global Display Solutions has set up an advanced exchange service support system for ATM customers.

In banking, downtime costs money and it is not in a bank's interest to have ATMs not operating twenty-four hours per day.

GDS's advanced exchange programme is a solution directly aimed at this problem.

The advanced exchange programme is a service support system that allows ATM customers to replace a failed display through GDS's global structure, thus enabling them to get their operating system back in service quickly and cost effectively.

The advanced exchange programme consists of six main steps: the customer notifies GDS of its display need and places a purchase order; GDS dispatches and invoices the required display to the customer's location; the customer receives and installs the display; the customer returns the defective unit; GDS receives, repairs the defective display (if repairable), and places it into the Advanced Exchange pool for the next requirement; and assuming the unit was repairable, GDS issues a credit to the customer.

This new service support system offers a variety of benefits to GDS's customers.

Service inventory, logistic support, in-house service technicians and subcontracted display repair service are no longer required.

There is also no need for extra handling of defective displays and no obsolescence of repair components.

All displays are repaired to the most recent revision level, with fully approved parts and test and setup requirements.

Further, overall costs are reduced resulting in lower cost of ownership, down time of displays is reduced and customers are assured that a display manufacturer who offers global support with local service is performing all repairs.

GDS has the ability to dispatch the required displays within one business day.

GDS can also dispatch a display within 4h or on a weekend, when the customer issues an "emergency status" (there is an added charge for this service).