Pro-forma questionnaire aids customer satisfaction
A
GTMA product story
Edited by the Engineeringtalk editorial team
Mar 25, 2003
As part of its ongoing campaign to assist members raise customer responsiveness, the GTMA has created a customer satisfaction questionnaire.
As part of its ongoing campaign to assist members raise customer responsiveness, the GTMA has created a customer satisfaction questionnaire.
The document can be directly "cut and pasted" electronically onto member's lette-head paper, or amended to suit their own particular product and/or service offerings.
Covering areas such as project support, facilities available and on-time delivery, the form also allows space for additional comments if required.
Brian Lowe, Sales Director of Walsall-based GTMA member Lobro Tools, is enthusiastic: "We all know that customer satisfaction if vital and naturally we put enormous effort into ensuring our customers are satisfied, but designing forms comes low down our list of priorities.
The new GTMA questionnaire is very well designed.
It is easy for the customer to complete and makes it easy for us to keep track of our satisfaction ratings - so we can keep on improving our service.
We will certainly be using it in future".
Not what you're looking for? Search the site.
Browse by category
- Consultancy and Services (906)
- Machine Building (4,549)
-
Engineering Design Software (6,217)
- Engineering Design Software (13)
- 2D CAD software (201)
- 3D CAD software (1,160)
- FEA and structural analysis software (373)
- Fluid, thermal, noise, vibration software (334)
- Simulation, modelling, validation software (922)
- Rendering, visualisation, styling software (200)
- Materials design and moulding design software (152)
- Process, instrumentation, automation software (260)
- Electrical design software (165)
- Publishing and documentation software (230)
- Maths, charting, statistics, QA software (318)
- Data, document management software (312)
- CAM, CNC, production management software (571)
- File conversion software, data capture (355)
- PLM and collaboration software (651)
-
Drives, Motors and Controls (3,384)
- Drives, Motors and Controls (1)
- Precision Motors and Gears (416)
- Industrial Drives/Controls (1,280)
- Linear Drives and Motors (115)
- Industrial Motors (499)
- Stepper and Servo Drives, Motors, Controls (1,071)
- Small Mechanical Components, Joining, Tools (1,983)
-
Control and Instrumentation (5,049)
- Control and Instrumentation (1)
- Plantwide control (1,332)
- Plant- and Machine-Wide Communications (1,180)
- Smaller-Sized PLCs (388)
- CNC and Motion Controllers (185)
- Mid-range and Large PLCs (202)
- Power Supplies, Uninterruptible Power (563)
- HMIs/Operator Interfaces (295)
- Logic Controllers, Timers and Relays (96)
- Cabling, Conduit, Signal Conditioning (807)
-
Monitoring, Measurement and Quality (5,506)
- Monitoring, Measurement and Quality (1)
- Data acquisition Software and Communications (497)
- Data Acquisition Hardware and PC I/O Boards (476)
- Electrical and Electronic Testing, PAT Equipment (633)
- Form/co-ordinate, optical, vision instruments (726)
- Gauges, Indicators and Instruments (442)
- Data loggers (421)
- Materials testing equipment (419)
- Telecomms/network test equipment, software etc (154)
- Testing and Calibration Services and Information (508)
- Testing, analysing and monitoring equipment (1,229)
-
Electrical and Electronic Equipment Design (4,188)
- Batteries, chargers and circuit protection (556)
- Connectors, Terminals, Busbars, Slip Rings (688)
- Enclosures and Equipment Cooling Fans (710)
- Knobs, Handles and Enclosure Hardware (425)
- PCs and Embedded Systems (805)
- Electrical and Electronic Subassemblies (370)
- Electrical and Electronic Components (634)
-
Materials and Processing (2,977)
- Materials and Processing (5)
- Materials and components (2,227)
- Rapid Prototyping (457)
- Materials processing and testing (288)
-
Engineering Industry News, Resources (6,107)
- Engineering Industry News, Resources (4)
- Engineering Business News, Views (388)
- Engineering Exhibitions, Events (564)
- Engineering Conferences (425)
- Engineering Seminars (401)
- Engineering Industry Developments, Awards (633)
- Engineering Guides, Newsletters (351)
- Engineering Recruitment, Employment (219)
- Engineering Training Courses (437)
- Engineering Education, Resources, Standards (842)
- Engineering Industry Reports, Surveys (597)
- Electronic Resources for Engineers (278)
- Health and Safety Legislation (402)
- Health and Safety Strategy, Risk Assessment (113)
- Health and Safety Consultancy, Software (175)
- Health and Safety Events, Training, News (278)
-
Powertrain Design (3,635)
- Powertrain Design (2)
- Bearings (953)
- Chains and belts (328)
- Gears, brakes, couplings and engines (1,450)
- Hydraulic Components (471)
- Lubricants (430)
-
Capital Equipment (3,406)
- Capital Equipment (1)
- Manufacturing Machinery and Plant Equipment (467)
- Production line blowers and fans (64)
- Compressors and Air Treatment (515)
- Electronics Manufacturing, Tools, Instruments (192)
- Electrical hardware (131)
- Machinery and Production Equipment (1,101)
- Robotics, Handling and Storage (935)
-
Sensors (7,125)
- Sensors (8)
- Accelerometers and Vibration Sensors (430)
- Loadcells, Force Sensors, Torque Sensors (706)
- Pressure sensors (625)
- Flowmeters and Flow Sensors (621)
- Level Sensors and Leak Detectors (529)
- Linear Position Sensors (405)
- Rotary Position, Tilt and Angular Sensors (551)
- Proximity Sensors (707)
- Gas, Chemical, Radiation, Magnetic Sensors (285)
- Humidity and Environmental Sensors (154)
- Temperature sensors (613)
- Vision and Colour Sensors (1,388)
- Barcode Sensors (103)
- Valves, Pumps, Process Hardware (3,649)
