Product category:
Plantwide control
News Release from: Invensys
Edited by the Engineeringtalk Editorial
Team on 06 October 2005
Support centre makes the grade
The Invensys Process Systems Customer Satisfaction Center has achieved certification under the prestigious Support Center Practices certification programme for the third consecutive year.
Invensys Process Systems has announced that the company's Foxboro, Massachusetts-based Customer Satisfaction Center has achieved certification under the prestigious Support Center Practices (SCP) certification programme for the third consecutive year SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry
This article was originally published on Engineeringtalk on 10 Oct 2005 at 8.00am (UK)
Related stories
Monitors keep watch over asset performance
A novel series of novel asset performance management solutions enable users to monitor, predict and effectively manage both the availability and utilisation of their industrial assets.
Successful recertification demonstrates an on-going commitment to high-performance standards.
Invensys Process Systems' Customer Satisfaction Center provides first-line technical support for Invensys' Avantis enterprise asset management system customers, Foxboro industrial automation customers, SimSci-Esscor simulation and optimisation customers and Triconex safety system customers.
"Invensys is committed to continuously improving customer satisfaction levels throughout the organisation", said John Eva, Vice President of Customer Service at Invensys Process Systems.
"Our success to date lies both in our willingness to listen closely to our own customers and to organisations such as the Association for Services Management (AFSM) and the Service and Support Professionals Association (SSPA) to learn where improvements are needed and our ability to work diligently to implement and maintain these improvements".
• Invensys: contact details and other news
• Email this article to a colleague
• Register for the free Engineeringtalk email newsletter
• Engineeringtalk Home Page
Search the Pro-Talk network of sites
