Staff skills are key to customer satisfaction
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MGB Electrical product story
Edited by the Engineeringtalk editorial team
May 1, 2006
MGB Electrical operates in three key areas, each offering expertise through skilled, knowledgeable and trained staff providing the customer with access to a total solution.
MGB Electrical operates in three key areas, each offering expertise through skilled, knowledgeable and trained staff with each area spilling into the other providing the customer with access to a total solution.
In sourcing, distribution and supply of industrial electrical control products, MGB works together with its suppliers and speaks with one voice, with a product profile including: enclosures, isolators, terminals, contactors, relays, PLCs, circuit breakers, power supplies, transformers, trunking and DIN rail.
In engineering services, MGB employs qualified electrical and mechanical engineers ensuring the engineering services division of the business is managed with a high level of expertise.
Services include machining of all types of enclosures with silk screen printing, EMC coating of enclosures and engraving to particular customer requirements.
MGB Electrical has extended its range and now offers ATEX approved enclosures in stainless steel and polyester together with ATEX approved accessories such as glands and terminals.
Grace Tipson, Managing Director of MGB says: "To be successful in today's market, it's imperative to listen very carefully to what customers want - the message is clear, more and more customers want a total solution".
In order to improve the interface between MGB and its customer the company has added a new member of staff.
Peter Sait, a salesman with over 20 years experience in the enclosure market, has joined the MGB operation bringing with him application expertise and a new dimension to the MGB customer service.
Since joining MGB a few months ago, Sait has already landed the company in excess of 70 new trading accounts which is proof in itself that MGB is able to deliver as promised.
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