Manufacturer's knowledge saves money long term

A Moog product story

Edited by the Engineeringtalk editorial team May 21, 2007

Brian Sims, Internal Sales Manager at Moog examines the benefits of turning to the original manufacturer for repairs.

In most instances of machine downtime, repair is often the most cost-effective remedial action.

However, unless this repair is carried out to the same exacting standards as those governing the machine or component's original build, an economical approach can rapidly degenerate into a false economy.

In much the same way, a simple like-for-like replacement of parts is often not the right course of action.

If your machine or device has been running for a number of years, chances are that the tolerances are no longer the same and the performance figures will almost certainly be different.

Brian Sims, Internal Sales Manager at Moog explains: "This is where the knowledge of the original equipment manufacturer pays dividends, not only towards the continuing optimal performance of your machine or process, but also towards the peace of mind that you have had the best possible repair available on the market".

Modern CAD and analysis capabilities have given today's engineers access to a vast array of testing capabilities able to generate data that, in the past, could only be obtained from monitoring operational performance over extended periods of time.

"These capabilities give engineers a far deeper insight into how components interact with each other and how their day to day operation will be affected by varying degrees of process and environmental conditions", he continues.

"It follows, therefore, that the original equipment manufacturer is the only complete source of information with regards to any repair activities".

Not only will they know the original design and test specifications of the product, they also know, through a great deal of testing, how the current performance relates to factors such as wear patterns, component fatigue, tolerances and revised performance capabilities.

Looking at the long-term, authentic repair programmes are by far the most cost-effective route.

Sims explains: "Although other repair agents exist, what they don't have is the intimate product knowledge that the original manufacturer possesses, which is obtained from original design, test and build sequence".

"Initially, the repair may look satisfactory, but it is when you analyse the performance, that weaknesses will appear".

"With the best will in the world, a repair agent can analyse and test a product to enhance their knowledge but in the end, it all boils down to guess work as they do not possess the original specifications".

Life testing is a vital part of any product development programme.

Sims says: "The ability of a supplier to make an assessment based on actual performance versus the original specification allows the original manufacturer to make the well informed and accurate judgements that are simply out of reach to third parties".

"Not only can an original supplier interrogate these results and use them to gauge the cause of failure or wear, it can also suggest the best possible course of remedial action which, in some cases might not be a simple like-for-like replacement".

"Another major factor to consider in any repair offering is the length of time taken to do these repairs".

"Downtime is expensive for any company; so realistic timetables are essential to allow companies to factor in repair schedules".

"This is where product experience comes in again; greater experience of the product more often than not means that repairs can be performed to tight deadlines".

"If larger shutdown periods are needed, these can also be more accurately forecast by the original supplier".

"Authentic repair programmes will often offer standard turnaround times or rapid repair and replacement schemes, often under timescales that could only be guaranteed by those with intimate knowledge of the component or equipment".

"Best of all, you will know that after the repair, your machine or process will run trouble-free, often with a far lengthier guarantee than you would get using a third-party".