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Moog announces after-sales service programmes

A Moog product story
Edited by the Engineeringtalk editorial team Jul 6, 2009

Moog's Industrial Group, a division of Moog, has launched a suite of after-sales service programmes designed to provide on-going stability and security of equipment performance.

Moog's range of after-sales service programmes aim to provide the technical and maintenance support customers need to ensure reliable equipment performance and lower the cost of machine ownership by avoiding unplanned costly repairs and downtime.

Moog has an extensive installed base throughout the world in key industries such as power generation, test machinery, plastic injection moulding, flight simulation, metal forming, presses and paper machinery where machine uptime is key.

The service programmes have been initially designed for Moog servo valves and servo-proportional valves, but are also available for other Moog products such as pumps, hydraulic and electric actuators.

These service programmes cater to all budgets and requirements and provide a guarantee that all Moog products are rebuilt or repaired to original manufacturers specifications using only Moog parts and qualified technicians to ensure quality and performance.

There are three core service programmes for customers to choose from.

The remanufacturing service is an enhancement of the repair service, which includes restoration of older and obsolete Moog servo valves, radial piston pumps and actuators to as-new performance levels with an extended warranty of two years that applies to the entire product, not only the repaired element.

Customers can renew original products with OEM parts to the latest specifications, while avoiding the cost of purchasing new equipment and unnecessary downtime.

This service also offers an opportunity to change industry practices and be more environmentally friendly, as fewer resources are consumed than when building a whole new part.

The Full Service programme is a comprehensive service contract ensuring that there are no unplanned additional drains on maintenance budgets.

Service features include temporary replacement servo valve and three-day fast-track priority or super-fast one-day service.

The Full Service programme covers Moog and non-Moog products and ensures an all-inclusive service with a pre-defined fee.

This is useful for businesses operating a complex supply chain or that need longer-term cost management and forecasting.

A preventative maintenance and priority repair programme is also offered, to keep all Moog products in prime condition.

The plan provides an annual inspection of equipment and thorough testing of Moog products.

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