Product category:
PCs and Embedded Systems
News Release from: National Instruments
Edited by the Engineeringtalk Editorial
Team on 08 July 2004
Website recognised for support
The National Instruments website has been named one of the year's "Ten best web support sites" by the Association of Support Professionals (ASP) for the third time.
The National Instruments website has been named one of the year's "Ten best web support sites" by the Association of Support Professionals (ASP) for the third time The ASP, representing more than 1000 technical support managers and professionals, evaluated and praised the site for its extensive technical support KnowledgeBase, interactive features, search implementation and overall usability and design
This article was originally published on Engineeringtalk on 29 Jul 2008 at 8.00am (UK)
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"National Instruments is clearly on the leading edge of web support", said top Internet commerce analyst and ASP Executive Director, Jeffrey Tarter.
"They provide their customers with outstanding support and services and their website clearly extends these same high standards to offer excellent online technical support".
The National Instruments website serves as a worldwide portal for engineers and scientists seeking application development help and technical support.
Visitors to the site find a wide range of information available in eight different languages, more than 13,300 KnowledgeBase documents that cover common programming or installation questions, 3600 example programs and 1800 support tutorials.
The breadth and depth of content on the site frequently helps customers find their solutions immediately, but customers can also use the web to quickly contact an NI engineer via phone or e-mail.
"As NI grows and expands its product offerings, we are committed to delivering the highest level of service support to our customers on the web", said Christer Ljungdahl, NI Director of Strategic Web Development.
"The unlimited information and services available at ni.com help make customers more effective at their jobs".
Developer Exchange, is an interactive forum for NI customers and those who also want to discuss their questions, share code and exchange development tips with peers.
Customers can post their technical questions to a worldwide community of engineers and scientists and receive e-mail alerts when new information specific to their inquiry is posted.
NI engineers actively participate in the forums, ensuring answers to all technical support questions.
In its seventh year, the ASP "Ten best web support sites" competition evaluates the customer support websites of software and technology vendors.
A panel of industry experts assesses each site according to a scoring system based on 25 separate performance criteria. Request free introductory details about products from National Instruments ...
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