New software speeds sales process
A
Northern Precision product story
Edited by the Engineeringtalk editorial team
Oct 12, 2004
The implementation of a sophisticated sales order processing system plays a key role in Northern Precision's high-level customer service standards.
The implementation of a sophisticated sales order processing system not only plays a key role in Northern Precision's high-level customer service standards, but the software also allows the specialist single-source supplier of fasteners as well as special-purpose turned and cold-formed parts to streamline internal processes from order receipt through to dispatch and invoicing.
According to Director Tony Mortlock, every order received by the Doncaster-based company is recorded onto the Microsoft Great Plains program supplied by Mytel Systems and, as a result, Northern Precision has a real-time view of every action and every customer.
"From the customer's point of view, the availability of such comprehensive information enables us to offer full batch traceability", he says, "and at the touch of a button to accurately respond to enquiries concerning deliveries, for example".
"In addition, by being able to view every aspect of every order we can, for example, access precise data concerning order values across the entire business or by individual customer or product".
Compared with competitor products, the Great Plains program's functionality helped make it the first choice for Northern Precision, which simply tweaked the software in conjunction with Mytel Systems to suit its specific business needs.
Tony Mortlock points out that the use of alternative systems would have involved wholesale changes to the company's business processes.
"We simply were not prepared to alter the way we work", concludes Mortlock.
"The continual success of Northern Precision has been built on our philosophy of superlative customer service, and from the outset we've always viewed effective sales order processing as critical".
Accredited to BS EN ISO9001:2000, Northern Precision maintains an extensive range of 5000 in-stock standard line items covering most applications and materials.
The company supplies self-clinching, high-strength and broaching fasteners, rivet bushes, sheet nuts, weld nuts and studs, cage nuts and blind rivets, as well as special turned and cold-formed components to customer requirements.
Not what you're looking for? Search the site.
Google Ads
Contact Northern Precision
Related Stories
- Tappex Thread names sales and marketing manager
- Tentec's US distributor orders Aero equipment
- Anixter appointed key stockist for PMA
- TFC Europe publishes new website
- Intertronics offers LED spot-curing system
Articles by product category
- Consultancy and Services (903)
- Machine Building (4,517)
-
Engineering Design Software (6,179)
- Engineering Design Software (12)
- 2D CAD software (200)
- 3D CAD software (1,157)
- FEA and structural analysis software (369)
- Fluid, thermal, noise, vibration software (334)
- Simulation, modelling, validation software (914)
- Rendering, visualisation, styling software (196)
- Materials design and moulding design software (151)
- Process, instrumentation, automation software (258)
- Electrical design software (164)
- Publishing and documentation software (229)
- Maths, charting, statistics, QA software (317)
- Data, document management software (310)
- CAM, CNC, production management software (568)
- File conversion software, data capture (351)
- PLM and collaboration software (649)
-
Drives, Motors and Controls (3,361)
- Drives, Motors and Controls (1)
- Precision Motors and Gears (411)
- Industrial Drives/Controls (1,276)
- Linear Drives and Motors (114)
- Industrial Motors (497)
- Stepper and Servo Drives, Motors, Controls (1,060)
- Small Mechanical Components, Joining, Tools (1,975)
-
Control and Instrumentation (5,028)
- Plantwide control (1,324)
- Plant- and Machine-Wide Communications (1,174)
- Smaller-Sized PLCs (387)
- CNC and Motion Controllers (184)
- Mid-range and Large PLCs (201)
- Power Supplies, Uninterruptible Power (562)
- HMIs/Operator Interfaces (294)
- Logic Controllers, Timers and Relays (96)
- Cabling, Conduit, Signal Conditioning (806)
-
Monitoring, Measurement and Quality (5,459)
- Monitoring, Measurement and Quality (1)
- Data acquisition Software and Communications (494)
- Data Acquisition Hardware and PC I/O Boards (472)
- Electrical and Electronic Testing, PAT Equipment (630)
- Form/co-ordinate, optical, vision instruments (703)
- Gauges, Indicators and Instruments (440)
- Data loggers (422)
- Materials testing equipment (421)
- Telecomms/network test equipment, software etc (154)
- Testing and Calibration Services and Information (500)
- Testing, analysing and monitoring equipment (1,222)
-
Electrical and Electronic Equipment Design (4,160)
- Batteries, chargers and circuit protection (555)
- Connectors, Terminals, Busbars, Slip Rings (679)
- Enclosures and Equipment Cooling Fans (709)
- Knobs, Handles and Enclosure Hardware (420)
- PCs and Embedded Systems (798)
- Electrical and Electronic Subassemblies (369)
- Electrical and Electronic Components (630)
-
Materials and Processing (2,963)
- Materials and Processing (5)
- Materials and components (2,215)
- Rapid Prototyping (458)
- Materials processing and testing (285)
-
Engineering Industry News, Resources (6,093)
- Engineering Industry News, Resources (4)
- Engineering Business News, Views (388)
- Engineering Exhibitions, Events (562)
- Engineering Conferences (425)
- Engineering Seminars (400)
- Engineering Industry Developments, Awards (633)
- Engineering Guides, Newsletters (349)
- Engineering Recruitment, Employment (219)
- Engineering Training Courses (433)
- Engineering Education, Resources, Standards (838)
- Engineering Industry Reports, Surveys (597)
- Electronic Resources for Engineers (278)
- Health and Safety Legislation (402)
- Health and Safety Strategy, Risk Assessment (113)
- Health and Safety Consultancy, Software (175)
- Health and Safety Events, Training, News (277)
-
Powertrain Design (3,598)
- Powertrain Design (2)
- Bearings (939)
- Chains and belts (326)
- Gears, brakes, couplings and engines (1,441)
- Hydraulic Components (471)
- Lubricants (418)
-
Capital Equipment (3,387)
- Capital Equipment (1)
- Manufacturing Machinery and Plant Equipment (468)
- Production line blowers and fans (62)
- Compressors and Air Treatment (510)
- Electronics Manufacturing, Tools, Instruments (192)
- Electrical hardware (131)
- Machinery and Production Equipment (1,093)
- Robotics, Handling and Storage (930)
-
Sensors (7,080)
- Sensors (8)
- Accelerometers and Vibration Sensors (427)
- Loadcells, Force Sensors, Torque Sensors (699)
- Pressure sensors (621)
- Flowmeters and Flow Sensors (618)
- Level Sensors and Leak Detectors (527)
- Linear Position Sensors (399)
- Rotary Position, Tilt and Angular Sensors (546)
- Proximity Sensors (700)
- Gas, Chemical, Radiation, Magnetic Sensors (284)
- Humidity and Environmental Sensors (152)
- Temperature sensors (612)
- Vision and Colour Sensors (1,384)
- Barcode Sensors (103)
- Valves, Pumps, Process Hardware (3,623)
