Company offers 24/7 support
A
Pilz Automation Technology product story
Edited by the Engineeringtalk editorial team
Oct 1, 2007
Pilz subsidiaries around the world are delivering 24/7 support in a variety of ways, depending on local requirements.
Pilz has developed a 24/7 support structure with the aim of enabling its customers worldwide to benefit from a high level of technical support at all times of the day and night.
The general standard of support available is also being raised.
Pilz subsidiaries around the world are delivering 24/7 support in a variety of ways, depending on local requirements.
In the UK support is telephone-based, with a technical support engineer available to take calls at any time.
If the customer's problem cannot be resolved over the telephone, the technical support engineer will locate a specialist that can respond in a timely manner.
Customers can also send emails and faxes 24 hours per day, but these will not be dealt with until the start of the next working day.
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