Customer support services are certified
A
SolutionsPT product story
Edited by the Engineeringtalk editorial team
Jul 4, 2005
Wonderware's corporate customer support services organisation has achieved certification from the Support Centre Practices (SCP) certification programme for the third consecutive year.
Wonderware, a business unit of Invensys Systems, and whose products are sold and supported in the UK and Ireland by Stockport based Pantek, has revealed that its corporate customer support services organisation that provides customer technical support has achieved certification from the Support Centre Practices (SCP) certification programme for the third consecutive year.
This year, Wonderware exceeded the SCP compliance requirements as well as the SCP community benchmark average.
"Wonderware's overall score is excellent relative to the stringent requirements defined in the SCP certification programme", said Gordy Stauffer, Senior Consultant for Service Strategies Corp.
"Wonderware's customer support services team has done a great job of preparing for the SCP audit and working to enhance processes and results".
"It is clear that they are committed to delivering a high level of service to customers and continuously improving their support operations".
To achieve SCP certification, a company must meet or exceed stringent requirements in several categories including customer feedback, services delivery, training, total quality management, sales and service, research and development, and corporate commitment and strategy.
"By meeting or exceeding the requirements specified for each element of the programme, Wonderware continues to improve operational performance and is committed to maintaining the highest possible customer satisfaction levels", said Neal Hatton, Wonderware Director of Technical Support.
This highly skilled corporate organisation provides detailed technical assistance and problem resolution, and backs an expansive network of more than 160 Wonderware certified support providers around the world.
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