Service call restores PM's power
A
Riello UPS product story
Edited by the Engineeringtalk editorial team
Feb 20, 2002
A recent call to Advance-Galatrek's 24-hour service department concerned a defective UPS supplying power to Number 10 Downing Street.
Power quality management is an important issue at the best of times, but just how critical it can be was recently highlighted when Advance-Galatrek's 24-hour service department received a call from one of the UK's many Ministry of Defence depots.
The call was logged at 8.20pm, through Advance-Galatrek's leading edge mobile phone-based SMS messaging procedure.
With all Advance-Galatrek's Platinum service customers, the company promises to arrive within 4h of callout, and an engineer arrived at the MOD's Malvern depot in under an hour.
Once there, the Advance-Galatrek engineer made an analysis of the defective unit - a third-party uninterruptible power system, and was informed that this was a mission-critical component in the mains power supply to none other than Number 10 Downing Street.
The maintenance and retest were promptly carried out, and the unit returned to active service before 11.00pm - just two hours and forty minutes after the initial call was received.
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