Morgan puts emphasis on quality
A
Riello UPS product story
Edited by the Engineeringtalk editorial team
Aug 28, 2002
Advance Galatrek has appointed David Morgan to the role of Quality Manager.
Advance Galatrek has appointed David Morgan to the role of Quality Manager.
Morgan's new role provides a firm signal of the company's intention to capitalise on the increasing importance of quality procedures within the manufacturing, production, sales and service processes.
And this move has already brought results with the uprating of the established ISO9001 accredited quality management system to the latest and more stringent 2000 standard for the company's manufacturing and service facility at Advance Park, Wrexham.
This new accolade is the culmination of an assessment programme lasting several months, undertaken by David Morgan and Managing Director - Technical Nathan Briggs, with the participation of key Advance Galatrek staff.
As part of the assessment process, Advance Galatrek personnel analysed manufacturing, production, sales and service processes, writing new procedures to improve on existing practices where appropriate.
The latest ISO9001 revision builds on an earlier version of the international quality standard, dating from 1994.
The new revision adds customer care and continual improvement procedures to a range of criteria that already include manufacturing and dispatch processes.
As a result, the latest version of ISO9001 focuses on standards that measure customer satisfaction with the products and services that they receive from the company.
Levels of customer satisfaction are assessed by feedback received from questionnaires sent by Advance Galatrek following dispatch of the products.
According to Morgan, his new role will allow him to build even further on the already strong reputation for quality that is synonymous with the Advance Galatrek name.
"For nearly 60 years, Advance Galatrek has been associated with innovation and excellence in every aspect of power protection.
During that time, our extensive range of products and services has gained a reputation for being the best in the industry.
My appointment as Quality Manager is intended to build on this position, by making the company even more responsive to the needs of its customers", he said.
Robin Koffler, Managing Director - Commercial added, "David's appointment, and the subsequent award of the new ISO9001 accolade are positive proof that Advance Galatrek's quality systems are among the best in the industry.
As one of the UK's largest and best-established suppliers of uninterruptible power systems, constant voltage transformers, power conditioners and voltage surge suppression technology, the appointment of a dedicated quality manager places Advance Galatrek at the forefront of the power protection industry within Europe".
(This was Engineeringtalk's Top Story on 27 August 2002).
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