Maintenance plans keep critical UPS systems up
A
Riello UPS product story
Edited by the Engineeringtalk editorial team
Jul 22, 2003
Riello Galatrek has devised a new series of maintenance plans, designed to operate in conjunction with the company's innovative TeleGuard remote UPS monitoring and control service.
Riello Galatrek has devised a new series of maintenance plans, designed to operate in conjunction with the company's innovative TeleGuard remote UPS monitoring and control service.
Each of the new plans offers customers enhanced response levels for critical sites, compared with those included in the standard product warranties.
The plan response times are: Silver - next working day; Gold - same working day; and Platinum - 4 clock hours with access to a manned 24/7 response team.
The new maintenance plans include free parts and repair labour cover, and operate across the UK and Ireland through an extensive network of Riello Galatrek engineers.
Each of the plans includes a preventive maintenance visit inside warranty and the option for one outside warranty, each performed by Riello Galatrek qualified engineers.
For relatively new sites preventive maintenance visits offer predominantly an inspection function that can be systemised into a remote monitoring facility.
However, as the age and complexity of a UPS installation increases preventative maintenance visits orientate towards physical inspection and potentially the replacement of consumable parts.
A remote preventative maintenance visit is recommended after six months, for new systems inside warranty.
This comprises an inspection by a Riello Galatrek engineer from within the service centre, using the TeleGuard remote UPS management system.
Where necessary the Riello Galatrek service centre can arrange for a site visit with the correctly identified parts required to bring the UPS back to full operating efficiency.
For older systems outside warranty, a Riello Galatrek engineer performs an annual site visit with a general emergency spares kit, laptop, and the necessary interrogation software and documentation to perform diagnostics.
This is especially recommended for systems of three years and older, where battery ageing starts to become more physically evident.
For the utmost security, customers with sensitive and mission critical applications can incorporate both types of preventive maintenance visit into their plans.
The TeleGuard software package is a client/server application for the monitoring and control of UPS connected over networks or modem lines anywhere in the world.
TeleGuard uses databases to store information on the monitored UPS, defined views, user rights and customers.
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