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Plantwide control
News Release from: Rockwell Automation | Subject: TeamSupport Programme
Edited by the Engineeringtalk Editorial
Team on 08 April 2005
Support scheme fees up internal staff
TeamSupport offers direct access to a designated, highly trained team of automation specialists so troubleshooting and production problems can be dealt with swiftly and efficiently.
The smallest problems can often present the biggest headaches within modern automation environments Recognising that many companies do not possess all the necessary skills to remedy these anomalies, Rockwell Automation has introduced its TeamSupport Programme
This article was originally published on Engineeringtalk on 20 Feb 2001 at 8.00am (UK)
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Through TeamSupport, Rockwell Automation's premier technical phone support programme, companies have direct access to a designated, highly trained team of automation specialists so troubleshooting, and production problems can be dealt with swiftly and efficiently - freeing up internal staff to concentrate on core business activities.
TeamSupport also circumnavigates many of the skills gaps that would otherwise prevent many companies realising the benefits of the latest in automation technology.
Completely customisable, the TeamSupport program offers a variety of exclusive benefits designed to provide quick resolution to the most critical support issues.
Each member of the support team - located in one of five Rockwell Automation Technical support Centres worldwide, including Milton Keynes in the UK - is carefully selected for their knowledge of system configurations and industry applications.
They are led by a Primary Support Manager (PSM) - the first point of contact for all TeamSupport inquiries.
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