Satisfying results from Frost and Sullivan
A
Socomec Sicon UPS product story
Edited by the Engineeringtalk editorial team
May 17, 2004
The recently published Frost and Sullivan report on the views of sensitive equipment users towards power quality matters in Europe places Socomec Group at the top of the customer satisfaction ratings.
In the recently published Frost and Sullivan report on the views of sensitive equipment users towards power quality matters in Europe, analysts have placed Socomec Group at the top of the customer satisfaction ratings for service, performance and supplier experience.
The analysts conducted in-depth interviews with 140 power equipment customers in Europe.
As a result of their evaluation the Frost and Sullivan Award for Customer Service Excellence for the UPS market was bestowed on Socomec Group.
The report states that: "End-users ranked Socomec Group the leading European UPS supplier for service and customer care, in a market where service quality is among the top three criteria for the selection of suppliers".
Socomec ranked joint-highest in terms of customer perception of its technical knowledge, performance of its products and the experience of its technicians.
It also achieved the top rating for customer intimacy - a complex measurement of ability to understand and satisfy specific requests and work closely with clients.
Geoff Halliday, UK Managing Director of Socomec Sicon UPS, expressed delight at the accolade, commenting: "It is very rewarding to have independent confirmation of our excellent reputation in the marketplace".
"As a company, we place great emphasis on providing technical expertise and service in support of our advanced UPS systems".
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