Software brings Gore's global groups together

WL Gore and Associates has cut its response to customer requests across its transglobal teams from two days to 15 minutes by deploying the Adept engineering and product data management system.

WL Gore and Associates has managed to reduce its response to customer requests across its transglobal teams from two days to 15 minutes as a result of deploying Synergis Adept engineering and product data management (EDM/PDM) system.

WL Gore and Associates, pioneers of using Gore ePTFE membranes for air filtration applications, needed a software system that would link design centres in the USA and UK and allow access from multiple manufacturing locations around the world.

"After searching and evaluating multiple EDM software packages, Synergis Technologies was the only company we felt had a solution that would work globally".

"Other companies talked about being able to link multiple locations".

"Synergis was able to demonstrate it with existing customers", said Gregory Ayres, Gore's ERP Division Champion.

Currently Gore has 15 licences being accessed by 60 users spread across the USA, UK, mainland Europe and the Far East.

Being a global company allows Gore to use international time differences to its benefit and the Synergis license policy gives them the flexibility to take full advantage of this.

Having the option to lock or assign licences to specific users means they don't need to worry about the main users being locked out when they need immediate access.

Additionally, the security features in Adept fit in with Gore's plans perfectly, as the company was able to allow users access without fear of compromising its data.

The advantages of Adept can be easily recognised when evaluating a specific project.

Ayres explains: "We have taken numerous orders in both continents where the design actually originated on the other side of the world".

"This usually occurs when a multinational company purchases or opens a facility in a new region which uses the same filtration equipment as the parent".

"In the past, if the request was taken after the originating design office had gone home for the day, the remote manufacturing site or sales office would have to wait until the responding design office could contact the originating design office and have the design information emailed over".

"Response to the customer could be 24 to 48 hours or up to 72 hours if it fell on a weekend".

"With Adept, our associates are able to review the design and answer the customer inquiry immediately, regardless of where the design originated".

"In fact, when design information is required, we decreased customer response time from 24 to 48 hours to less than 15 minutes".

"We now have the ability to reduce the design time by sharing design workload between the two design teams".

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