Product category:
Electrical and Electronic Components
News Release from: Schneider Electric
Edited by the Engineeringtalk Editorial
Team on 21 January 2005
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Schneider Electric is among the first companies to define its services in accordance with the new GAMBICA Service Levels Scheme - a move that sees it emphasising its commitment to customer service.
Schneider Electric is among the first group of companies to define its services in accordance with the new GAMBICA Service Levels Scheme - a move that sees it emphasising its commitment to customer service GAMBICA, an independent organisation representing the UK industrial automation sector, has recognised that standards for services should complement product-related standards in ensuring integrity of supply
This article was originally published on Engineeringtalk on 13 Dec 2007 at 8.00am (UK)
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This sector has long suffered from a lack of clear definition regarding the services available to customers.
The Service Levels Scheme clarifies these services and provides an industry benchmark against which they can now be defined.
Schneider Electric entered into the scheme as a means of building trust and managing customer expectations within a clearly defined framework.
Bill Coles, Engineering Manager at Schneider Electric, is extremely pleased with the success of the scheme: "It helps us emphasise our commitment to customer service".
"We take pride in the fact that the services we provide free of charge exceed the industry benchmark".
Schneider Electric customers can now clearly see which services are included with the purchase of automation and control products.
In this way, common misunderstandings are easily avoided, and customers know exactly what to expect.
Customers also have the ability to compare the relative value of various suppliers' customer service offers.
Coles continues: "As we are the first manufacturer to promote our services in this way, it demonstrates confidence in our abilities to offer a differentiated level of support".
"This includes the availability of higher level services to assist with the optimisation of design, plant uptime and throughput".
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