Scheme sets standards for service
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Schneider Electric product story
Edited by the Engineeringtalk editorial team
Aug 17, 2006
The new GAMBICA Service Classes Scheme enables automation companies to define their service levels in accordance with an authoritative set of guidelines for equipment users.
Schneider Electric is among the first companies to adopt the new GAMBICA Service Classes Scheme.
This initiative enables automation companies to define their service levels in accordance with an authoritative set of guidelines for equipment users.
GAMBICA, an independent organisation representing the UK industrial automation sector, devised the Service Classes Scheme to ensure that product suppliers deliver service to a standard, much in the same way that the products themselves must comply with quality and safety standards.
It allows users to make informed choices about which services would benefit them, the standard of service to ask for and clarity as to what level of service is actually being offered.
Schneider Electric applauds the Service Classes Scheme and is applying it to electrical distribution offers as well as for the automation arena it was intended.
Even though the services included with the purchase of Schneider Electric equipment exceeds the industry baseline standard set by GAMBICA, equipment users are still encouraged to consider additional services for a cost effective return in terms of increased plant uptime, throughput, energy saving etc GAMBICA's online service selection tool may be used to help identify and select the services of interest for a particular application.
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