Systemsupport allows customers to maintain assets
A
Schneider Electric product story
Edited by the Engineeringtalk editorial team
Sep 8, 2009
Schneider Electric has made it easier for customers to choose the most suitable support contract with the launch of Systemsupport and a suite of three services: Prevent, Secure and Lifeline.
The Systemsupport range of contracts has been designed to offer customers a simple choice for maintaining their assets, while providing the flexibility they need to tailor the support contract to their specific requirements.
Prevent contracts have been developed for electrical distribution, while Secure covers automation systems.
Lifeline, meanwhile, has been designed for SCADA and energy solutions.
New features of Systemsupport include a non-intrusive service, allowing switchgear to be checked while it is still operating, and 24/7 spare parts and access to an engineer, enabling customers to call day or night for assistance.
An additional feature, asset online, allows customers to browse their own electrical/maintenance records at the touch of a button.
Systemsupport reduces downtime by maintaining customers' assets and identifying and fixing issues quickly and effectively.
Andrew Taylor, services and projects director for Schneider Electric, said: 'Systemsupport offers improved functionality for our customers on a more personalised basis.
'This ensures that, whatever aspect of an installation is being covered, whether it is automotive equipment, MV or LV switchgear, SCADA or energy solutions, businesses can be assured they are getting the support and knowledge from our experts within Schneider Electric,' he added.
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