Vision association helps out production manager
An
UK Industrial Vision Association product story
Edited by the Engineeringtalk editorial team
Apr 12, 2006
Vision association flies to the rescue of distraught production manager who needed spare parts for US vision system.
The reputation of the UK Industrial Vision Association as a central focus for all matters related to industrial vision was reinforced recently when the association respond to an emergency call from a distraught production manager who needed spare parts for his vision system.
The US-manufactured illumination source on a vision system on one of the production lines had failed totally, and he had resorted to using a human inspector.
This company felt this was most unsatisfactory and needed to be corrected in as short a time as possible.
The original UK supplier of the illumination source no longer handled the equipment for this manufacturer and although it could offer an alternative source on about a two-week delivery time, this was not acceptable.
A direct approach to the manufacturer in the USA had been unsuccessful due to a holiday, hence the approach to the Ukiva.
The association issued an urgent email to all the members, which not only located a connection-compatible alternative but also identified the distributor for the original manufacturer.
The result was that a replacement unit was delivered the following morning.
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