Electrical distributor repels card fraudsters
A
WF Electrical product story
Edited by the Engineeringtalk editorial team
Jan 9, 2001
Marlon Mighty, one of the WF Electrical's Telesales and Administrative operatives, recently turned his hand to countering the threat of credit card fraud
The Leyton branch of WF Electrical has a new hero in its ranks; Marlon Mighty, one of the company's Telesales and Administrative operatives who has recently turned his hand to countering the threat of credit card fraud! On November 10th, Marlon was working on the sales counter when two elegant looking women arrived at the store, in a BMW Compact, and tried to make a purchase.
The pair ordered a Video Door Entry System, part of WF's own Alto range, which is worth £440.
As one of its customer protection measures, WF has installed a Kerridge credit card authentication system at many of its stores and it was this that Mr Mighty used to spot the thieves.
When a card is swiped through the system, it displays the card number and the name of the cardholder on screen.
Marlon spotted that the details on the card presented to him didn't match those the system brought up.
Marlon, who has worked for WF for seven years, said: "I held on to the card and checked it with my assistant manager, who agreed that there was fraud being committed.
Whilst we were doing this, the women left the store, but not before I had noted their vehicle registration number!" The matter is now in the hands of the police who are confident of making an arrest thanks to the excellent descriptions of the women Marlon provided.
This form of fraud is increasing at a rapid rate and WF Electrical is endeavouring to crack down on this practice in several ways.
As well as the Kerridge technology that Marlon used, they have created their own identity card system, available to clients and used by WF drivers, which ensures that no unauthorised individual can make a purchase at any of WF's 109 stores.
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