Dutch centre provides speedy response

Edited by the Engineeringtalk editorial team Sep 7, 2006

Flowserve Corp has opened a quick response centre (QRC) in Moerdijk, Netherlands.

Flowserve Corp has opened a quick response centre (QRC) in Moerdijk, Netherlands.

The Moerdijk QRC is a fully equipped, regional sales and service centre that provides complete sealing solutions and superior, localised customer support.

The new Moerdijk QRC offers mechanical seal manufacturing, repair, failure analysis, and inventory backup for quick response to Flowserve customers in the Netherlands and throughout northern Europe.

The facility is the latest in the growing Flowserve network of QRCs located in strategic regions around the world to provide unmatched local service and support to customers from a single, global source.

Flowserve has opened or upgraded 16 QRCs worldwide in the past 18 months.

In addition to supporting active OEM customers in the Netherlands and providing faster service and support, Flowserve customers in the region will now have direct, local access to the company's LifeCycle Advantage programme.

This premier equipment management program offers customers the ability to streamline inventory, reduce product life cycle costs, and extend equipment life.

The Moerdijk QRC provides easy access to LifeCycle Advantage technical consultants, replacement parts, and extensive service and repair offerings that are all part of the programme.

"In opening our new QRC in Moerdijk, we have responded to market demand for highly localised support for our Dutch customer base", said Mark Fallek, Vice President, Marketing, Flowserve Flow Solutions.

"Our superior level of service and global network of QRCs ensure Flowserve is ready to respond to customer needs quickly, completely, and with unmatched technical and engineering expertise".