Flowserve opens quick response centre in Germany
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Flowserve product story
Edited by the Engineeringtalk editorial team
Dec 11, 2006
A new Flow Solutions site in Essen, Germany offers equipment repair and manufacturing services, as well as training programmes for customers and employees throughout Europe
Flowserve has announceed the opening of new administrative headquarters for its Flow Solutions Europe, Middle East, and Africa (EMA) operations.
Located in Essen, Germany, the facility houses a Quick Response Centre (QRC) that provides local sales, service, support and manufacturing of seals and associated products, and a Learning Resource Centre (LRC) that offers best practices maintenance training programmes for pumps and seals for employees and customers.
The Essen QRC provides Flowserve customers with local access to spare parts inventory, repair, quick turnaround manufacturing, CAD design, and technical services for sealing requirements.
The QRC also manufactures pump seals, mixer seals, and piston rod packing rings for large reciprocating compressors, which are widely used in chemical refining and manufacturing applications.
The LRC specialises in hands on training in pumps, valves, and seals for engineers, operators, craftsmen, and other plant professionals.
Experienced instructors teach OEM standard procedures through a combination of classroom instruction and hands on experience in state of the art static and power labs.
The Essen LRC cross trains with other Flowserve facilities in the United States, Saudi Arabia, and Singapore, as well as university and government sites around the world, to provide education on the most modern and consistent installation and maintenance practices.
In addition to supporting active OEM customers in Germany and providing faster service and support to end user customers, the Flowserve Essen facility provides direct, local access to the company's LifeCycle Advantage (LCA) equipment management programme.
Easy access to LCA technical consultants, replacement parts, and extensive service and repair offerings enable participating customers to streamline inventory, reduce product life cycle costs, and extend equipment life.
"With the opening of the Essen facility, Flowserve continues its promise to support customers throughout the life of their equipment - from spare parts to maintenance to training", said Andy Beall, President, Flowserve Flow Solutions.
"Our growing network of QRCs and learning centres provide Flowserve customers with consistent, outstanding service, across the board and around the world".
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