New system cuts motor repair times
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Yaskawa Engineering Europe product story
Edited by the Engineeringtalk editorial team
Nov 28, 2005
Yaskawa Engineering Europe (EEU) has created a new system for managing the repair and refurbishment of motors and drives from the Yaskawa range.
Yaskawa Engineering Europe (EEU) has created a new system for managing the repair and refurbishment of motors and drives from the Yaskawa range.
Called the Repair Solution, it is a new customer/project database that enables continuous supervision of quality and reduces repair turnaround time by its improved scheduling system - all facets that will benefit all Yaskawa's customers.
The new system illustrates all subprocesses from acceptance of order through the actual repair to the invoicing of the order.
An order's repair status is monitored at all times, so customer queries can be dealt with even more efficiently and effectively.
The Yaskawa repair database allows the repair process to be controlled from start to finish as it allocates both the components needed for the repair and the time the technician will need to carry out the job.
The system also monitors stock levels, which minimises the risk of parts having to be ordered at the last minute.
To avoid the possibility of data input errors, entries such as date settings and product group are automatic - decreasing the potentially costly implications of entering mistakes.
It also produces activity lists and allows for electronic reporting in Adobe Acrobat PDF format.
Yaskawa adopted open standards and programming using Java and the system is networked, so other Yaskawa branches can access it at any time.
There are plans to make the repair system accessible via the Yaskawa EEU website so customers will be able to track their repairs online.
The resulting reduction in paperwork reduces the risk of errors.
"After a short introductory phase the new system has led to more accurate repair schedules and satisfied customers", explained Franz Aubart, Manager of Yaskawa Engineering's Repair Department.
The fact that Yaskawa is planning to make the Repair Solution system available further divisions indicates the confidence the company has in it.
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