Systems keeps customers informed
A
Yaskawa Engineering Europe product story
Edited by the Engineeringtalk editorial team
Mar 2, 2007
Yaskawa Engineering Europe has employed a new, automated system by TNT for keeping customers up to date at all times with their orders.
A new service for keeping customers informed on the status of their orders has been introduced by Yaskawa Engineering Europe (EEU).
Customer service is always high on the agenda at EEU, especially when it comes to tracking and tracing orders.
To reduce the time and stress involved, the company has employed a new, automated system by TNT, the worlds leading provider of express business to business delivery services, for keeping customers up to date at all times with their orders.
The key aspect of the new system is an automatically generated email.
Under the new system, when an order is placed, the customer's email address is entered into the system alongside the shipping data.
This allows for an email to be automatically sent to the customer when their consignment is scanned at TNT's hub.
The email contains order information and a link to the consignment on TNT's track and trace website.
If there is no customer email, an EEU sales assistant will provide his or her own address and update the customer by phone or fax.
Silke Krentz of EEU says, "this new service is intended to reduce the amount of time and effort our customers need to put in when tracking and tracing their deliveries".
"We understand that our customers' time is very valuable and we want to make the important procedure of tracking deliveries as simple and efficient as possible".
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