The sphere of AI (artificial intelligence) application is rather wide. One of the most promising AI solutions for business is using chatbots. Though most people still stand for live communication, practice shows that modern chatbots tend to become more and more human-like. The latest research says that about 40% of respondents don’t mind talking with bots if the latter can resolve their problems.
Chatbots Vs. Human Support: Is There So Much Difference?
AI technologies are rapidly developing: bots are frequently hard to distinguish from humans, contrary to popular belief. Here are some facts demonstrating that modern chatbots are very smart and human-like.
1. Chatbots imitate human speech rather successfully. For example, they can ask you to repeat or paraphrase your question, adding interjections like “Hmm,” making them sound very natural.
2. Bots can express several emotions and know how to support a person. They can ask you about your mood and even tell a joke to raise your spirits.
3. Some chatbots have personality traits just like humans! For example, they can be skeptical or sarcastic. It makes you feel you are chatting with a live consultant.
4. Modern bots sometimes argue with their dialog partners and defend their point of view. In general, their behavior is less predictable than you can imagine.
As you see, chatbots today are pretty different from the first virtual assistants, which could use only a limited number of algorithms. There is every reason to believe they will become even smarter in the near future.
How Chatbots Raise the Effectiveness of Business
AI-based chatbots can make the whole business process more effective. If you still hesitate about the need for their integration, here are some convincing reasons to do it right now.
1. Immediate feedback. You must be aware that slow service kills customers’ loyalty. Nobody likes to wait, especially when it comes to online purchases. The largest advantage of bots is that they are always available and are online 24/7. It helps users get immediate answers to their questions. Needless to say, this approach allows you to retain more customers.
2. Wider outreach. A bot can reach more customers simultaneously than a human. Chatbots can easily be integrated into different messengers. It helps expand the target audience coverage and maximize user engagement.
3. Personalized push notification. People tend to ignore standard impersonal notifications, especially when there are too many of them. Still, these messages are considered to be more effective than e-mail. Chatbots can create personal notifications, which help raise their effectiveness.
4. Saving money. According to the latest surveys, customers tend to believe that a good support service should be available all the time. But hiring human assistants for 24/7 support is too expensive. Using chatbots helps to resolve this problem.
Nowadays, chatbots are more than just a modern trend. This AI technology has turned into an effective tool for online business.
Top AI-Chatbots with Human-Like Behavior
Of course, not all chatbots are made equal. We’ve picked out examples of the smartest and most unusual ones that are already widely used worldwide.
1. Mitsuku. This is one of the most interesting bots around. Firstly, it can talk to a user on almost any topic. Secondly, it “understands” different languages and automatically switches to the language you are speaking. Thirdly, it can adapt to the user’s manner of speaking and mood. For example, it can use certain slang words, be cheerful or supportive.
2. ManyChat. This is a well-known chatbot for Facebook business chats. It is integrated into the standard messenger and has some special features. For example, it can arrange a meeting, check contact details, and even sell something. On top of this, this business bot can synchronize with third-party services, such as Spotify or Google Sheets.
3. Watson Assistant. This AI bot is based on the technology of Machine Learning. It means that it can self-learn right in the process of communication, getting smarter over time. The bot can analyze and understand many typical situations. If it can’t understand your problem, it automatically redirects you to a live assistant.
The Closing Thoughts
Modern technologies make our life easier in many aspects. Chatbots built upon AI technology tend to replace human assistants in many spheres. They facilitate the effectiveness of the business processes and workflow by making it cheaper and faster. Unlike humans, intelligent bots never get tired; they are online 24/7 and can process more information per unit of time. So adding an AI-bot is an excellent idea for almost any business.